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Privacy Policy

A legal disclaimer

1. Information We Collect

We may collect the following types of information from visitors and customers:

1.1 Personal Information

  • Name, email address, phone number, billing and shipping address

  • Payment details (processed securely through third-party payment providers)

  • Account credentials (if applicable)

1.2 Non-Personal Information

  • IP address, browser type, operating system, and referring URLs

  • Website usage data (pages visited, time spent, interactions)

  • Cookies and tracking technologies (see Section 5)

We collect this information when you:

  • Create an account, place an order, or sign up for marketing communications

  • Interact with our website, including browsing and making inquiries

  • Engage with us on social media or through customer support

2. Why We Collect This Information

We collect personal and non-personal data to:

  • Process and fulfill orders, including shipping and returns

  • Provide customer support and communicate updates

  • Improve website functionality and user experience

  • Detect fraud, security risks, or suspicious activity

  • Comply with legal obligations and industry regulations

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share information with:

  • Service providers (e.g., Wix, Printful, payment processors, shipping carriers)

  • Legal authorities if required by law or in response to legal proceedings

  • Business transfers (in the case of a merger, sale, or acquisition)

We ensure that all third parties handling personal data comply with relevant privacy laws.

4. User Rights & Privacy Protections

If you reside in Canada, you have rights under PIPEDA, including:

  • The right to access your personal data upon request

  • The right to correct inaccurate or incomplete information

  • The right to withdraw consent (where applicable)

  • The right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your data is mishandled

To exercise these rights, please contact us at [your email].

5. Cookies & Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to:

  • Recognize returning visitors and personalize content

  • Analyze website traffic and improve performance

  • Deliver targeted ads (if applicable)

By using our site, you consent to the use of cookies. You can manage cookie preferences in your browser settings.

6. Data Security & Retention

We implement security measures to protect personal data, including encryption and secure payment processing. However, no online system is 100% secure, and users should exercise caution when providing personal information online.

We retain personal data only for as long as necessary to fulfill legal, contractual, or operational purposes. When data is no longer required, we securely dispose of it.

7. Third-Party Links & External Websites

Our website may contain links to external sites (e.g., social media, payment gateways). We are not responsible for the privacy practices of these third parties, and we encourage users to review their respective privacy policies.

8. Privacy Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the "Last Updated" date. Your continued use of our website after changes indicates your acceptance of the updated policy.

9. Contact Information

For any privacy-related questions or concerns, contact us at:

amber@therackateer.com

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